COMMUNICATION

Communication skills in the workplace include a mix of verbal and non-verbal abilities. Learn more about the importance of communication skills and how you can improve yours.

4 types of communication

Your communication skills will fall under four categories of communication. Let's take a closer look at each area. 

1. Written communication

Writing is one of the more traditional aspects of communication. We often write as part of our job, communicating via email and messenger apps like Slack, as well as in more formal documents, like project reports and white papers.

Conveying information clearly, concisely, and with an accurate tone of voice are all important parts of written communication.

2. Verbal communication

Communicating verbally is how many of us share information in the workplace. This can be informal, such as chatting with coworkers about an upcoming deliverable, or more formal, such as meeting with your manager to discuss your performance.

Taking time to actively listen when someone else is talking is also an important part of verbal communication.

3. Non-verbal communication

The messages you communicate to others can also take place non-verbally—through your body language, eye contact, and overall demeanor. You can cultivate strong non-verbal communication by using appropriate facial expressions, nodding, and making good eye contact. Really, verbal communication and body language must be in sync to convey a message clearly.  

4. Visual communication

Lastly, visual communication means using images, graphs, charts, and other non-written means to share information. Often, visuals may accompany a piece of writing or stand alone. In either case, it's a good idea to make sure your visuals are clear and strengthen what you're sharing.  


communication skills important?  

We use our communication skills in a variety of ways in our professional lives: in conversations, emails and written documents, presentations, and visuals like graphics or charts. Communication skills are essential, especially in the workplace, because they can:

 

  • Improve your relationships with your manager and coworkers

  • Build connections with customers 

  • Help you convey your point quickly and clearly

  • Enhance your professional image

  • Encourage active listening and open-mindedness

  • Help advance your career

Improve your communication skills 

1. Put away distractions.
2. Be respectful. 
3. Be receptive to feedback.
4. Prioritize interpersonal skills. 
5. Be concise and specific.
6. Tailor your message to your audience.
7. Tell a story.
8. Simplify and stay on message.
9. Prepare what you’re going to say.
10. Get rid of conversation fillers.
11. Record yourself communicating.
12. Ask questions and summarize the other person's main points.
13. Be ready for different answers.
14. Make sure you understand.
15. Work on your body language.
16. Be aware of your emotions.
17. Use empathy.